Will you join us on a journey to disrupt the trillion-dollar travel industry? We are looking for the best and brightest who share our passion for travellers, data and product.
We've helped travellers book 1 million nights over in 2019 while growing profitably at +100% a year. FindHotel believes travel is the one thing that opens minds to new ideas, cultures and ways of thinking. Our mission is to GET EVERY TRAVELLER THE BEST ACCOMMODATION DEAL, WORLDWIDE. From adventure travel and backpacking to honeymoons and family vacations, we want to empower travellers by offering them the most accommodation options and the best possible deals.
We are a talented and highly diverse team based in Amsterdam. We grow fast, we aim high, and we look forward to coming to work and reaching for our goals. We are looking for a seasoned, passionate customer support leader to join us on our journey to becoming a global travel leader.
The Head of Customer support will lead our team's mission to provide the highest possible standard of support for travellers.
What you'll do:
Who you are:
Why join us now?
Our support operation is in its very early stages, and we have to create a top-notch service this year. It's a huge challenge and opportunity.
We continue to hire and grow, look at how we not only survived the Corona-crisis but also thrived.
This year we will be helping +1M customers around the world find better hotel deals, using data, transparency & industry-leading features.
We are in fast-growth mode and have been growing bookings by +100% Year-Over-Year for the past two years and plan to continue doing so in the coming years.
Is FindHotel is the right place for you? Find out by reading our CEO's blog post
What we offer:
Plenty of chances to learn and grow – you'll collaborate with some of the brightest minds in the city, be part of a culture which values sharing knowledge every day and has a budget to attend conferences and develop yourself.
Being part of a profitable company with fast growth and a great scale opportunity.
A competitive compensation package + perks and benefits (including Stock Appreciation Rights).
Flexible time off (take as many holidays as you need) and a chance to work remotely - we measure results, not time spent in the office.
We value good food and offer catered lunches from various cuisines, great coffee, ice-cream in the fridge and the occasional bbq in our garden.